At Hoor By Hi, we want your shopping experience to be simple, enjoyable and worry-free. Whether you need help choosing a piece, placing an order, checking delivery details or resolving an issue, our customer support team is here to assist you.

How Can We Help?

Product Assistance

Need more information about a jewellery piece? Contact us for help with product details, colours, availability and styling suggestions before placing your order.

Order Support

If you need help placing an order or making changes to an existing order, please contact us as soon as possible. Remember to share your name and order number so we can assist you quickly.

Order Tracking

Want to check the status of your order? Send us your order number through WhatsApp or email, and our team will provide the latest available update.

Delivery Assistance

For questions related to delivery times, shipping charges or an order that has not arrived, contact our support team with your order details.

Returns & Exchanges

If you receive an incorrect, damaged or defective item, please contact us promptly and share clear photos or a video of the product and packaging. Our team will review the matter and guide you through the available solution according to our return and exchange policy.

Contact Us

WhatsApp: +92 371 3589816
Email: hoorbyHI@gmail.com
Location: Karachi, Pakistan

You can also message us through our Instagram, Facebook or TikTok pages. We aim to respond as quickly as possible.

Before Contacting Us

To help us resolve your query faster, please include:

• Your full name
• Order number
• Contact number
• A short description of your concern
• Clear photos or video, if the issue relates to a product

We’re Here for You

Your satisfaction matters to us. From selecting the perfect jewellery piece to receiving your order, Hoor By Hi is committed to making every step of your shopping experience smooth and pleasant.